Refund & Return Policy – Montes Art Studio
Thank you for choosing Montes Art Studio. Each portrait we create is custom-made based on your submitted photo and order details. Please review our policy carefully before placing your order.
Custom Portrait Process
Each Montes Art Studio portrait begins with the customer’s submitted photo. The photo is professionally printed, then hand-retouched and painted over by our artist to create a custom portrait finish.
Because every portrait is made specifically for each customer, it cannot be resold, returned, or exchanged.
Refunds – Custom Work Policy
Due to the custom nature of our portraits, all sales are final once production begins.
We do not offer refunds on completed or in-progress portraits.
If you decide to cancel before production starts, you may be eligible for a refund.
Production begins once your photo and order details are approved and we begin preparing, printing, mounting, painting, or retouching your portrait. Once production begins, cancellations, refunds, or major changes are no longer accepted.
Photo & Order Approval
Photos are submitted after full payment is completed.
Montes Art Studio reviews submitted photos for usability before production begins. It is the customer’s responsibility to make sure the correct photo, names, spelling, dates, layout, and order details are submitted and approved before production begins.
Once the portrait has been printed, mounted, painted, or retouched, changes cannot be made. Any corrections or changes after production begins may require an additional fee or a new order.
Returns
We do not accept returns.
Every portrait is custom-made specifically for each customer, so all orders are considered final sale.
Damages, Issues, or Missing Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, incorrect, or missing an item, you must contact us within 15 days of delivery.
We may require:
• Photos of the packaging
• Photos of the damaged or incorrect item
• Any additional details needed to review the issue
After review, Montes Art Studio may repair, replace, or remake the item if the claim is approved.
After 15 days, we are unable to offer replacements.
Shipping Policy
All orders are shipped via USPS with Signature Confirmation Required.
Packages will not be left unattended. Someone must be available to sign for the package.
Customers are responsible for providing the correct shipping address. Montes Art Studio is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If a package is confirmed lost in transit by USPS, we will remake your portrait at no additional cost.
Shipping Delays
Shipping times are estimated and not guaranteed.
We are not responsible for delays caused by USPS, weather, holidays, incorrect delivery information, or circumstances beyond our control.
Shipping fees may be reviewed case-by-case, but no refunds will be issued for the portrait itself due to shipping delays.
Exchanges
We do not offer exchanges.
Please contact us before placing your order if you have any questions.
Contact Us
If you have any questions regarding your order or this policy, contact us at:
📍 Anaheim, CA
Final Note
By placing an order with Montes Art Studio, you agree to all terms listed in this Refund & Return Policy.